Frequently Asked Questions
Answers about privacy, terms, shipping, refunds, cancellations, tracking, bulk orders, custom orders, corporate gifting and bridal floral jewellery.
🌷 What is Priya's Florals?
Priya's Florals offers handcrafted floral jewellery, earrings, rings, bracelets, pendants, hair clips, kids accessories, bridal floral jewellery and gifting collections.
💐 Are Priya's Florals products handmade?
Yes, most of our products are handmade with care, premium finishing and unique floral designs.
🔐 How do you protect customer privacy?
We collect only required details such as name, contact number, email, address and order information to process purchases, delivery and customer support.
🤝 Do you share customer information?
Customer information is not sold or misused. Details may only be shared with payment, delivery or service partners for order completion.
📜 What are the Terms & Conditions?
By using Priya's Florals website, customers agree to provide correct order details, make valid payments and follow our shipping, cancellation, return and refund policies.
🏷️ Can product prices change?
Yes, product prices, offers and availability may change without prior notice based on stock, design, material and seasonal demand.
🚚 Do you ship across India?
Yes, we deliver to most locations across India based on courier service availability.
⏰ How long does shipping take?
Delivery time depends on your location, product availability and courier partner. Tracking details will be shared after dispatch.
📦 Can I track my order?
Yes, once your order is shipped, tracking details will be shared through SMS, email or WhatsApp whenever available.
🔎 What if tracking is not updated?
Courier tracking may take some time to update. If there is a long delay, please contact our customer support team.
❌ Can I cancel my order?
Orders can be cancelled before dispatch. Once the product is packed, shipped or customized, cancellation may not be possible.
💳 Do you offer refunds?
Refunds are processed only for eligible cases such as wrong product, damaged product or approved cancellation as per our refund policy.
🔄 Do you accept returns or exchanges?
Returns or exchanges are accepted only if the product is damaged, defective or incorrect, and reported within the given time period with proper images.
⚠️ What if I receive a damaged product?
Please share clear photos of the product, packaging and order details within 24 to 48 hours of delivery for support.
🎁 Do you take bulk orders?
Yes, we accept bulk orders for events, return gifts, birthdays, weddings, baby showers, festive gifting and special occasions.
🎨 Do you provide custom floral jewellery?
Yes, custom designs may be available based on colour theme, event type, quantity and delivery timeline.
🏢 Do you offer corporate gifting?
Yes, we provide floral gifting options for corporate events, employee gifts, festive hampers, brand gifting and special celebrations.
👰 Do you provide bridal floral jewellery?
Yes, we design bridal floral jewellery sets for haldi, mehendi, engagement, wedding shoots and traditional celebrations.
🌿 How should I care for floral jewellery?
Keep products away from water, perfume, direct sunlight and moisture. Store them safely in a dry box after use.
📞 How can I contact Priya's Florals?
You can contact us through the website contact form, phone, email or WhatsApp for orders, support, bulk enquiries and customization.